Essay from the year 2017 in the subject Computer Science - IT-Security, grade: 9, University of Nairobi, language: English, abstract: Customer satisfaction has been the key competitive strategy of Figura Leisure Centre. However, there is no clear information management system to help them achieve this. Doing the work manually is quite ineffective and time consuming. The organization is losing revenues because of poor management of data and communication system. There is no customer information and follow up on payments by staff is quite a challenge. Proper communication among the staff is also missing. This makes it hard for the staff to respond to customer needs promptly and in the right manner. Customer feedback is also hard to get. Data processing, storage and communication are hard because, if done at all, it is through the conventional approach. This calls for the business to adopt cloud computing’s Software as a Service system to enhance communication internally and advance interaction with external customers. SaaS is quite suitable for small business and organizations like Figura Leisure Centre. With the use of SaaS there will be change in the way the organization conducts its business. When used appropriately, SaaS will decrease use of physical infrastructure, increased implementation speed, and recommendable client experience. SaaS will also save some upfront expenses. SaaS system would help the business in compiling customer information across various channels, and on point of contact between the organization and the customer.
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