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User Experience Is Brand Experience

The Psychology Behind Successful Digital Products and Services
eBook

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This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider... > mehr
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Autor: Andreas Riener, Felix van de Sand, Anna-Katharina Frison, Katharina Holl, Pamela Zotz
Anbieter: Springer
Sprache: Englisch
EAN: 9783030298685
Veröffentlicht: 12.11.2019
Format: PDF
Schutz: DRM Dieses eBook ist durch "Digital Rights Management" kurz DRM geschützt. Das bedeutet, dass Sie nach dem Kauf eines PDF-eBooks eine ACSM-Datei als Download erhalten. Sie benötigen für die Anzeige auf Ihrem Gerät die Software „Adobe Digital Editions“.

This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider the uniqueness of each brand and its identity so as to design pleasurable and high-quality user experiences.

Combining insights from science and practice, the authors present a strategy for using interaction patterns, visual appearance, and animations to validate the actual brand values that are experienced by users while interacting with a digital product. Further, they introduce a 'UX identity scale' by assigning brand values to UX related psychological needs. The method applied is subsequently backed by theoretical concepts and illustrated with practical examples and case studies on real-world mobile applications.



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