Reinventing ITIL® and DevOps with Digital Transformation

The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product models rather than viewing project and support models separately.

This book starts with the basics of digital transformation before exploring how this works in practice: that is, people, processes and technology, and org structures. It delves into value streams that are the basis for ITIL and DevOps, highlighting the differences between the methods of the past and new methodologies needed to ensure products to meet contemporary expectations. This updated edition includes new chapters that discuss digital transformation for business success, introduce the battle tank framework, leading people in the digital world, managing work in a remote working model, and the product-led transformation model. These new chapters provide the guidance necessary to move beyond DevOps into a holistic digital transformation exercise.

The ideas, recommendations, and solutions you'll learn over the course of this book can be applied to develop solutions or create proposals for clients, and to deliver seamless services for DevOps projects.

WHAT YOU WILL LEARN

* Understand digital transformation
* Leverage the battle tank framework for digital transformation
* Gain insight into the confluence of DevOps and ITIL
* Adapt ITIL processes in DevOps projects
* Move organizations from a project to a product-led model
* Lead teams in a digital world
* Manage the work of remote teams

WHO THIS BOOK IS FOR

IT consultants and IT professionals who are looking for guidance to strategize, plan and implement digital transformation initiatives; design and redesign ITIL processes to adapt to the digital ways of working; moving organizations to product-led business; and leading people and managing work in the digital age.

ABHINAV KRISHNA KAISER works as a consulting partner in a leading consulting firm. He has led several digital transformation programmes across customers from various sectors. He consults with clients on various transformation initiatives that can be undertaken to come ahead of the curve.

Abhinav has worked in past as DevOps architect, Agile coach, service architect and programme manager among other roles. He has conducted several trainings in multiple geographies on DevOps, Agile and ITIL in classroom and remote setting. His achievements include successfully transforming customers into digital ways of working, modernizing applications, implementing DevOps and automation, developing customized service frameworks for specific customer needs among others.

In 2004, Abhinav started to write technical blogs and was one of the few leading bloggers at the time. He has written on several leading blogs such as Tech Republic, Train Signal and Plural Sight. He has written four books on ITIL and DevOps topics - Become ITIL Foundation Certified in 7 Days, Become ITIL 4 Foundation Certified in 7 Days, Reinventing ITIL® in the Age of DevOps, and Workshop in a Box: Communication Skills for IT Professionals.

CHAPTER 1: DIGITAL TRANSFORMATION: THE DRIVER FOR BUSINESS SUCCESS

Chapter Goal: Introduction chapter where I bring in a common understanding of digital transformation, and some of the big pieces that make it up

No of pages : 25 pages

Sub -Topics

• Disrupting Business Models

• Connected Systems

• Digital Competition

• Digital Principles

• Rethinking Value

• Voice of the Customer

CHAPTER 2: ITIL 4, VALUE STREAMS AND ITS EVOLUTION FROM ITIL 2011

Chapter Goal: ITIL 4 is introduced from the perspective of value streams. The importance of looking from a value stream perspective is brought forth and compared against the previous versions of ITIL

No of pages : 30 pages

Sub -Topics

• ITIL 4 in a Snippet

• ITIL 2011 vs ITIL 4

• Value Streams

• Measuring and Assessing Value Streams

CHAPTER 3: DEVOPS OVERVIEW

Chapter Goal: A DevOps 101 for context setting

No of pages : 25 pages

Sub -Topics

• What is DevOps?

• DevOps Benefits

• Principles and Methodologies

CHAPTER 4: DEVOPS TEAMS

Chapter Goal: A look at the DevOps teams and the inclusion of ITIL roles

No of pages: 20Sub – Topics:

• Introduction to DevOps teams

• Role definitions

• DevOps, ITIL and Other Roles

• Finding synergy

Chapter 5: DEVOPS VS ITIL

Chapter Goal: Current setting of ITIL in DevOps projects

No of pages : 25 pages

Sub -Topics

• DevOps vs ITIL Conflicts

• Misalignment of goals and objectives

• How DevOps is assumed to have replaced ITIL

• Obsolete Processes

• Future of ITIL

Chapter 6: MANAGING INCIDENTS AND OTHER SUPPORT RELATED PROCESSES

Chapter Goal: The objectives around incident resolution remains the same, however, in the age of digital transformation, going about resolving incidents is a different game altogether.

No of pages : 35 pages

Sub - Topics:

• Incident management objectives

• Lean version of incident management

• Incident management tools

• DevOps fitment

Chapter 7: THE FUTURE OF CHANGE AND RELEASE MANAGEMENT

Chapter Goal: Change management was once a bureaucratic process involving multiple approvals. The chapter discusses the modifications required for this process to be effective

No of pages: 40

Sub – Topics:

• Continuous Delivery vs Continuous Deployment

• Change and Release Management Scope

• Release cycles

• change and release tools

CHAPTER 8: CONFIGURATION MANAGEMENT ADAPTATION

Chapter Goal: Adapt the ITIL configuration management process to fit into a DevOps model

No of pages: 35

Sub - Topics:

• Comprehensive configuration management

• Management of CCM

• Configuration management tools

• DevOps fitment

CHAPTER 9: PRODUCT MODEL

Chapter Goal: In the new ways of working, we move away from working on projects and start to center around a product. This chapter delves into how this is done and why this is required.

No of pages: 25 pages

Sub - Topics

• Project to Product Model Shift

• Operating models

• Leveraging Crowd

CHAPTER 10: PEOPLE AND LEADERSHIP

Chapter Goal: This chapter is on people and how people drive digital transformation more than the technology. I further talk about the leadership aspects of the digital age

No of pages : 25 pages

Sub -Topics• Digital Transformation is from People

• Digital Leadership

• People and Talent